Help

{productname}

{productname}

Welcome to {productname}—the award-winning mobile security service that protects your device, data, and privacy even if your device is lost or stolen.

You're ready to get started and check out these great features*:

Note
*Some features may not be available for all versions of Android.
 

Security scan

Security scan gives you award-winning protection against malware and other threats. It's pre-set to automatically scan your device on a schedule, but you can always customize your scan settings so they're just right for you.

Scan for threats

Scanning your device for the latest malware, viruses, and spyware is an important part of keeping your device and data safe. We regularly scan your device for you, but you can also run a manual scan any time.

Tip
Want to change your scan schedule? Go to Scheduled Scan in your Security scan settings.
 
Task
  1. From the main menu, tap Security scan.
  2. Select Scan now.
    We alert you if we find any threats during the scan and give you the choice to uninstall the malicious file or app, or keep it. For some versions of this app, you can even choose to quarantine malicious apps. Quarantined apps are disabled and added to a Quarantine app list so they no longer pose a threat.

Get security updates

Keeping this app up to date gives you protection from new viruses, spyware, and other threats. We regularly check for new updates to our virus definitions, but you can also check for updates manually any time.

Tip
Want to change when we automatically check for updates? Go to Auto Update in your Security scan settings.
 
Task
  1. From the main menu, tap Security scan.
  2. Select Update virus definitions.

Change your scan settings

You can change your scan settings at any time so they're just right for your device.

Task
  1. From the main menu, tap Security scan.
  2. Select the Settings icon, and then choose one of these:
    • Real-time Scan—Scans your personal and system data for threats automatically.
    • Scheduled Scan—You can choose a time and date to automatically scan, or you can let Smart scheduler determine the best time.
    • Auto Update—You can choose a time and date to automatically check for updates to our vrius definititions, or you can let Smart scheduler determine the best time.
    • Scan options—Lets you choose what you want to scan.
      • App scan—Scans your installed apps.
      • Potentially Unwanted Programs (PUPs)—Scans for apps that access your private info without your knowledge.
      • Messages—Scans all text and media messages.
      • Files—Scans all files on your device, including your SD card.
    • Notify me—Warns you about malicious apps when you install or open them, or malicious files when they are copied or moved to your SD card.

Privacy

Your personal life is personal and we like to keep it that way. That's why we scan your apps and let you know what kind of information they are accessing and sharing and let you block them from accessing features, like your camera, contacts, or location. And it's also why we make it easy to lock and hide your apps when you're sharing your device with family and friends.

Learn about your data exposure

Find out how much of your personal info your apps access and share.

{productname} rates your apps based on how much of your personal information they access and share.

Task
  1. From the main menu, tap Privacy and then Check data exposure.
  2. Under Privacy alerts, review the apps that expose more data than they should. Trust the apps you know well, and uninstall the apps you're not sure about.
  3. Under All apps, check out the apps trusted by you, and see how your other apps are rated.

What's data exposure?

Data exposure is how much personal data and device info your apps can access and share with others.

We rate your apps based on how much data they expose compared to other apps in the same category. Your apps can have the following ratings:

  • Above category average—The app accesses and shares more personal info and device data than other apps in its category.
  • Within category average—The app accesses and shares about the same amount of personal data and device info compared to other apps in its category.

For apps that don't have a category, we rate them based on the amount of data they expose. Your apps can have the following ratings:

  • High—The app tracks your device location, and accesses and exposes critical data, like your phone number, address book, text messages, and files on your media card.
  • Medium—The app can access and expose sensitive data, like your device ID and IP address.
  • Low—The app can access non-critical data, like your device model, and operating system version.
  • None—The app doesn't access or expose any data from your device.

Why are some apps not rated?

At {productname}, we do our best to rate the most popular and common apps so you can see the apps that access and share too much of your private info. With hundreds of thousands of apps, sometimes it's just a case of not getting to it yet. Or, it could be that it's a very new app with no available information.

What are System apps?

These are pre-installed apps that can't be uninstalled from your device.

What are 'Trusted by {productname}' apps?

These apps are trusted by {productname} based on the reputation of the app developer and the consistent good ratings this developer receives on its other apps.

What are ad libraries?

When you install an app, you typically give it permission to access your personal info, track your location, and so on. Some apps-especially free ones-have additional embedded code, or ad libraries. These ad libraries can use your personal info or device data to show you ads based on what they know about you.

Trust an app

Protect your privacy—trust only the apps you know well, and uninstall the apps you're not sure about.

Task
  1. From the main menu, tap Privacy and then Check data exposure.
  2. From the Privacy alerts tab, choose an app, and then select Trust. When you trust an app, we won't notify you again until the app is updated.

Uninstall an app

You can uninstall an app from your mobile device if you find out it can access more of your personal data or device functions than you originally thought.

Task
  1. From the main menu, tap Privacy.
  2. Select Check data exposure.
  3. Choose an app, and then select Uninstall.

Update the data exposure info for an app

You can set {productname} to automatically update the data exposure info for an app.

Task
  1. From the main menu, tap Settings, then Privacy.
  2. Select Scheduled scan, and choose how often {productname} updates the data exposure info for your apps:
    • Every day—Updates automatically every day.
    • Every week—Updates automatically once every week.

Block an app from accessing a feature

Are your apps accessing more of your personal info than they need? Take control of your privacy. Block your apps from using specific device features, such as your camera, location, or contacts.

Note
The Control access feature may not be available for all versions of this app. Your device type determines the device features available for blocking. Blocking access to a device feature could affect an app's performance.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Control access. Your apps are organized by the type of feature they can access.
  3. Select a feature from the list and choose one of these options:
    • To block a specific app from using this feature, select an app and turn off access.
    • To block all installed and new apps from accessing this feature, turn off Allow all apps to access this feature.
      Note
      Need an app to access this feature again? Just turn this option back on.
       

Lock your apps

Lock your apps so only you can access them.

Note
This feature is not available on Android L.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Lock apps, and then do one of these:
    • Choose the app, and then select Lock.
    • Tap Select all, and then Lock.

Set a profile

Show and hide apps based on who's using your device. You'll need to enter your {productname} 6-digit PIN to set and edit your profile.

Note
This feature is not available on Android L.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Set profile.
  3. Choose the profile you want to use, and then tap Activate.
  4. When asked, tap {productname}, and then Always.

Edit a profile

You can edit a profile to show or hide apps based on who's using your device.

Note
This feature is not available on Android L.
 
Task
  1. From the main menu, select Set profile.
  2. Tap the right arrow next to a profile.
  3. Select the apps to include in this profile and choose whether this profile should protected by a PIN. Select Save.
    Note
    Keep in mind that apps you previously locked will no longer be locked when you open them in a profile. Need more security? Protect the entire profile with a PIN.
     

Rename a profile

Create a profile name that's easy for you to recognize.

Note
This feature is not available on Android L.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Set profile.
  3. Tap the arrow beside a profile.
  4. Tap Rename.
  5. Rename the profile, and then tap Save.

Add trusted numbers

Use the YesList to receive calls and texts from only people you trust. You can also set the rules to block your calls and incoming text messages.

Note
You can use this feature only on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls.
     
  3. Select YesList, and then select Add number.
  4. Choose one of these:
    • Add from contacts
    • Add from call log
    • Add from texts
    • Add new number

Block unwanted numbers

Use the NoList to block calls or incoming text messages from specific phone numbers.

Note
You can use this feature only on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls.
     
  3. Select NoList, and then select Add number.
  4. Choose one of these:
    • Add from contacts
    • Add from call log
    • Add from texts
    • Add new number

Remove phone numbers from the YesList or the NoList

You can remove a number from your YesList or NoList any time. For example, you might want to receive calls and text messages from a number on your NoList.

Note
You can use this feature only on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls.
     
  3. Select one of these:
    • YesList—Remove trusted numbers.
    • NoList—Remove unwanted numbers.
  4. Do one of these:
    • Tap the X to the right of the number you want to remove.
    • Press Menu, select Delete, then select the numbers you want to remove.

Block incoming text messages using keywords

You can block text messages that have specific keywords.

Note
You can use this feature only on devices that can make phone calls. This feature is not available on Android version 4.4 (KitKat) or above.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts, and then select Keywords.
  3. In Enter keyword, enter a keyword, and then select +.
    Note
    You can allow incoming text messages with keywords you've specified by removing the keyword. Remove the keyword by tapping the X to the right of the keyword.
     

Block calls and text messages

You can decide to allow or block calls that are incoming, outgoing, and roaming. You can also allow or block incoming text messages.

Note
You can use this feature only on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts, and then choose one of these:
    • Incoming calls
    • Outgoing calls
    • Roaming calls
    • Text and media messages
      Note
      If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls, and then choose Incoming calls, Outgoing calls, or Roaming calls.
       
  3. Choose one of these options:
    • Allow all—Allow all calls or text messages.
    • Allow YesList only—Allow incoming and outgoing calls or incoming text messages based on the numbers in your YesList.
    • Block NoList only—Block incoming and outgoing calls or incoming text messages based on the numbers in your NoList.
    • Block all—Block all calls and incoming text messages.

Block anonymous calls

You can automatically block incoming calls from callers who hide their name and number.

Note
This feature is only available on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls.
     
  3. Tap Settings, then select Anonymous calls.

View all blocked calls and text messages

You can view all your blocked calls and text messages, and call back or text the blocked phone number. You can also add those numbers to your YesList or NoList.

Note
You can use this feature only on devices that can make phone calls.
 
Task
  1. From the main menu, tap Privacy.
  2. Select Block calls and texts.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot block text messages. Select Block calls.
     
  3. Select Filter Log, and then select a number from the log to do one of these:
    • Add to YesList—Add this number to your YesList.
    • Add to NoList—Add this number to your NoList.
    • Call <number>—Call the number. (This option appears only if you chose Apply to texts.)
    • Send text—Send a text message to this number.
    • Restore to Inbox—Restore this number to your Inbox.
    • Remove from log—Clear the Filter log.

Web security

We tell you which websites, links, and Wi-Fi networks are safe and which are not so you can connect, surf, and search—worry-free.

Turn web security on or off

Turn web security on so you avoid potential phishing sites, browser exploits, and malicious links in text messages, email, social networking sites, and QR codes.

Task
  1. From the main menu, tap Web security.
  2. Select Web security to turn it off or on.
    Tip
    See the status of your web security when you open your browser by turning on Web security alert. This feature is not available on Android 4.1 (Jelly Bean).
     

Turn Wi-Fi security on or off

Turn on Wi-Fi security and know when a Wi-Fi network is unsafe - so you can connect to any Wi-Fi network with confidence.

{productname} warns you if you're connected to a non-password protected network. It also automatically disconnects and notifies you if it detects Address Resolution Protocol (ARP) spoofing that allows intruders to listen in on your web traffic.

Task
  1. From the main menu, tap Settings and then Web security.
  2. Choose Wi-Fi security.

Backup

Protect what matters most. Back up your data so it's always there when you need it.

Back up your data manually

You can back up your data manually from your mobile device to your {productname} web account.

Task
  1. From the main menu, tap Backup, then Backup again.
  2. Choose one of these options:
    • Back up text messages
    • Back up call log
    • Back up contacts
    • Upload media

Back up your data automatically

Automatically back up your data to your {productname} web account so it's always there when you need it.

Note
Remember, {productname} does not automatically back up photos and videos.
 
Task
  1. From the main menu, tap Settings, then Backup.
  2. Select Back up automatically.
  3. Choose one of these:
    • Contacts—Back up your contacts.
    • Call log—Back up your call history.
    • Text messages—Back up your text messages.
    • Notify me—Get a notification whenever automatic backup starts.
    • Wi-Fi sync only—Save on data charges—perform backup, restore, and upload functions while on Wi-Fi.

Upload your photos and videos

Upload your photos and videos manually from your mobile device to your {productname} web account. You can then download and save them to your PC or Mac using any browser.

Note
Remember, if you're uploading large files, you might be charged for additional data use. You can save data charges by selecting Wi-Fi sync only from Settings.
 
Task
  1. From the main menu, tap Backup, then Backup again.
  2. Select Upload media, and then select the photos or videos.

Restore your data

You can restore your text messages and contacts from your {productname} web account to your mobile device.

Important
Before you restore, make sure you have a 3G, GPRS, or Wi-Fi connection.
 
Task
  1. From the main menu, tap Backup.
  2. Select Restore.
  3. Choose the item you want to restore.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot restore text messages.
     

Wipe your data from your device

If your device is lost or stolen, you can protect your privacy by wiping data on your device.

Important
After you delete the data from your mobile device, it's gone forever. It's always a good idea to back up your data before your wipe it—just in case you ever need it back.
 
Task
  1. On the main menu, tap Backup, then Wipe.
  2. Select the data you want to wipe.
    Note
    If you have Android version 4.4 (KitKat) or above, you cannot wipe text messages.
     
  3. Select Wipe, select Continue, then choose one of these:
    • Backup and wipe
    • Wipe
    • Cancel

Wipe your data remotely

Lost or stolen device? Protect your privacy and wipe the data on your device from your {productname} web account using any web browser.

Important
After you delete the data from your mobile device, it's gone forever. It's always a good idea to back up your data before your wipe it—just in case you ever need it back.
 
Task
  1. From a PC or Mac, log in to your web account at https://hostname.mms.com
  2. From the menu, select Wipe and choose the data you want to wipe.
  3. Click Wipe.

Find device

Can't remember where you put your device? Think it might be stolen? Use your {productname} web account to locate it on a map and make it's alarm scream so you can find it fast. You can also lock it, back it up, and wipe it to protect what matters.

Locate your device

If your mobile device is lost or stolen, you can log in to your {productname} web account to locate and track it on a map. And if your battery is low, S.O.S. shows you the last known location of your device before it loses power.

Note
Before you can use this feature, you need to turn on GPS or Locations in your device settings.
 
Task
  1. From a PC or Mac, log in to your web account at https://hostname.mms.com
  2. Select Locate. Your device's approximate location appears on the map.
  3. If you want to continuously track your device, choose the amount of time you want to track it. Remember, your device's battery will drain faster with continuous tracking on.
    Tip
    If you think your device is stolen, make sure you lock it to protect your privacy.
     

Lock and unlock your device

If you have to leave your device in an unsafe place, you can lock the device to keep your personal data safe.

Task
  1. From the main menu, tap Find device.
  2. Select Lock, and then choose Lock or Unlock.

Activate your alarm

Know your device is nearby but just can't find it? Activate its alarm and find it fast—even if the volume is off.

Task
  1. From a PC or Mac, log in to your web account at https://hostname.mms.com
  2. Select Alarm and choose an alarm sound.
  3. Select Alarm and get ready to find your device.

Use CaptureCam to see who's got your device

When your device is out of your hands, you can see who's got it using CaptureCam. CaptureCam secretly takes a photo of the person holding your device and emails it to you, along with a map showing your device's location.

Note
You need to activate device administrator and set up your Android screen lock for this feature to work.
 
CaptureCam works in two ways:
  • CaptureCam is pre-set to automatically take a photo anytime someone enters the wrong PIN, password, or pattern on a {productname} PIN-locked screen and Android lock screen. You can turn this feature on or off and set the number of wrong entries to activate CaptureCam from the Find device settings.

  • Lost your device? You can also use CaptureCam remotely from your web account.
    1. From a PC or Mac, log in to your web account at https://hostname.mms.com .
    2. Select CaptureCam.
    3. Choose a message to send to your device screen that plays a sound and vibrates. When someone taps the screen after receiving the message, CaptureCam takes their photo and emails it to you.
    4. Tap Send message.

Uninstall protection

Uninstall protection makes it harder for thieves to uninstall this app—so your private data stays private even when your device is lost or stolen. Activate it and you can only remove this app with Device administrator and a valid {productname} PIN.

Tip
Uninstall protection also comes with more anti-theft features, like remote Factory reset and CaptureCam monitoring of your {productname} and Android lock screens.
 
Task
  1. From the main menu, tap Find device.
  2. Select Uninstall protection and tap Activate.
  3. When asked, make sure you activate Device administrator for this app.

Wipe all your data

Protect your privacy by wiping all the data on your device.

Important
After you delete the data from your mobile device, it's gone forever. It's always a good idea to back up your data before your wipe it—just in case you ever need it back.
 
Task
  1. From the main menu, tap Find device.
  2. Select Wipe all your data.
  3. Select Continue, and then select one of these:
    • Backup and wipe
    • Wipe
    • Cancel

Reset your device to factory settings

You can reset your device to its factory settings from your {productname} web account.

Factory reset erases all data and apps that you put on your device after you bought it, including {productname}. For the reset to work, your device's battery level must be over 50% and Android's device administrator must be activated for this app.

Remember, it's always a good idea to back up your data before your wipe it—just in case you ever need it back.

Task
  1. From a PC or Mac, log in to your web account at https://hostname.mms.com
  2. Select Factory reset.
  3. When you're sure you want to return your device to its factory settings, click Factory reset.

Change your Find device settings

It's a good idea to set up your Find device settings so you're protected if your device is lost or stolen.

Task
  1. From the main menu, tap Find device.
  2. Tap the Settings icon and then make sure you set up these options:
    • Uninstall protection—Uninstall this app only with device administrator and your PIN.
    • Buddy list*—We notify your buddies if your SIM card changes, or if you forget your PIN and need to reset it.
    • Track SIM card—Lets your buddies know when your SIM card changes so they can let you know if your device is stolen.
    • S.O.S—Saves the last known location of your device before it loses power. You can see the location from your web account.

    You can change the remaining settings any time.

    Note
    *The Buddy list feature may not be available for all versions of this app.
     

Access your {productname} web account

Use your web account from any browser to manage your account and your mobile device.

You can back up and wipe data from your device. Plus, you can remotely lock and track your lost or stolen device and sound its alarm to find it fast.

Task
  1. From a PC or Mac, log in to your web account at https://hostname.mms.com
  2. Enter the email address and password, or phone number and PIN you used to create your {productname} account.
  3. Click Sign In.

Manage your mobile device using text messages

If your mobile device is lost or stolen, you can text a secure command to lock it, locate it, sound its alarm, wipe out its stored data, and more. You can send these commands from any mobile device with a SIM card.

Note
You can also log in to your {productname} web account to perform these functions.
 

Lock your device

  • Secure lock <PIN>—Lock your device.

    For example, if your PIN is 123456, send Secure lock 123456.

  • Secure lock <PIN> <message>—Display a customized message on the screen when you lock your device.

    For example, if your PIN is 123456, send Secure lock 123456 This phone is locked.

  • Secure lock alarm <PIN>—Lock your device and sets an alarm.

    For example, if your PIN is 123456, send Secure lock alarm 123456.

  • Secure lock alarm <PIN> <message>—Lock your device with an alarm and displays a customized message.

    For example, if your PIN is 123456, send Secure lock alarm 123456 This phone is locked.

Reset your device

  • Secure reset <PIN>—Reset your device to factory settings.

    For example, if your PIN is 123456, send Secure reset 123456.

Unlock your device

  • Secure unlock <PIN>

    For example, if your PIN is 123456, send Secure unlock 123456.

Locate your device

  • Secure locate <PIN>

    For example, if your PIN is 123456, send Secure locate 123456. After your message is delivered to your device, you'll receive a text message from your device with the link to your device's location.

Wipe all data from your device

  • Secure wipe <PIN>

    For example, if your PIN is 123456, send Secure wipe 123456. Remember, all your contacts, text messages, call logs, photos, and videos are wiped from your device and SD card.

Sound alarm

  • Secure alarm <PIN>

    For example, if your PIN is 123456, send Secure alarm 123456. Remember, this alarm will sound for only 60 seconds.

Use CaptureCam to see who's got your device

  • Secure message <PIN>

    Send a message to your lost device to see who's got it. For example, if your PIN is 123456, send Secure message 123456. When someone responds by tapping the screen, or any key, CaptureCam silently takes a photo and emails it to you, along with a map of your device's location.